Refund policy

REFUND POLICY

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and treats, as well as custom made or personalised items cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).

eg.   Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  Any item that is returned more than 7 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Order Cancellations

Please note -  If you need to cancel your order please note all orders will incur a 15% fee to cover the fees occurred by us via the payment gateway on the initial and reversal transactions. 

Payment charges if paid by Paypal or credit card will NOT be credited and will be deducted from the final refund amount. 

Payment via EFT or direct deposit incur no fees.

This includes partial refunds and also includes a change from shipping to LOCAL pick up. 

Unless for faulty items and provided all other conditions are made, refund will be as applicable.

 

Late or missing refunds 

It may take some time before your refund is officially processed to your account by your bank or credit card company.  If you haven’t received a refund yet, check with them first before contacting us at crazydl@bigpond.com and we will check our process.

 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at crazydl@bigpond.com

Change of size on some items will be accepted provided goods have not been used and are in original condition.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  Personalised or handmade items are NOT returnable.

 

Return Shipping

To return your product, you should mail your product to: 17 Jason Street Deception Bay Queensland AU 4508

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.